Alrehman

We Offer Instant and Quality
Customer Service!

We Listen & Understand Then We Claim to
Beat Your Expectations.

About Us.

ARC is a call center specialist firm, which provide its support and consultancy to inbound and outbound call centers. We are dealing call centers from small scale to large scale. We provide high availability, zero downtime and best quality services. Our dedicated team of developers customize the flow according to your needs and make your call center work affectively like you want.

Our 24/7 call center support agents provide you with best experience for running your call center smoothly. We understand that in call center every minute is important. We want you to just focus on selling and leave all support issues for us.

We have customized software for your best productivity, reporting and monitoring. Our separate dashboard for managers and recording portal make it very easy to do daily call center jobs.

Our custom developed CRM system is integrated with your portal which help you to keep record of all your customers, their conversation activity, documents email in one place.

Our Services

We provide a full spectrum of outdoor media from billboards, vehicle graphics and shop signage, to brand activation, promotional campaigns and displays.

Call Center Solution

CRM Integrated auto dialer that functions as voice broadcasting software, SMS, email, and video broadcasting. It offers an integrated predictive dialer, ACD, IVR, call recording and business analytics suite.

VOIP routes

We offer best quality routes for every destination of world with quality and low price guaranteed.

CRM

View of leads, contacts, and deals. Create reminders, send emails, or place recorded calls in a single click. Forecast and report on the sales pipeline.

Consultancy

Should you require any anything from idea to setup and operate just give us a call and relax.

Digital Marketing
Digital Streamers at center point Faisalabad

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PBX and Benefits of a Hosted PBX

One of the latest spin offs of business telecom technology is the Hosted PBX. This technology allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system is operated and maintained by your Voice-over-IP (VoIP) service provider. A Hosted PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.

Initial Cost Savings- You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution, the office telephone system is operated and maintained by your provider.

Ongoing Cost Savings- Typically, a Hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay.

Geographical Flexibility- Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.

Local Presence- Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.

Credibility- For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.

Scalability- Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.

Quick Setup- A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system.

Ease of Use- End-user management of a Hosted PBX is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.

Our Skills

Evaluation & Synthesis

Analysis & Comprehension

Collaboration & Integration

Simulations & Enrichment

Automation & Productivity

Dialler

We have a complete hosted dialer system for contact centers of all sizes. It replaces your conventional telephone system and – unlike traditional systems – our auto-dialer doesn’t rely on equipment and software in your office. We have a highly resilient hosted platform with no single point of failure. This makes us very flexible and versatile. You can make and receive as many calls as you like – but only pay for what you use, with no upfront investment.

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